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Talk to a kitchen expert
Call 1-866-763-9455
Mon 8:00 AM-7:00 PM ET
Tue to Thur
8:00 AM-9:00 PM ET
Fri8:00 AM-7:00 PM ET
Sat 9:00 AM-6:00 PM ET
Fax 1-866-763-9462
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| All Wood Cabinetry FAQ's: |
- How do I measure my kitchen?
- We offer instructions on "How to Measure" just follow the instructions or contact us and one of our kitchen designers will help.
- How do I design my kitchen?
- We offer a free Online Kitchen Design Tool. Or you can call 866-763-9455 and one of our kitchen designers will work directly with you, to design your kitchen.
- How can I be sure that this cabinetry will stand up to everyday wear and tear?
- Cabinetry bearing the blue and white KCMA seal complies with the rigorous standards set by the American National Standards Institute (ANSI) in cooperation with the Kitchen Cabinet Manufacturers Association (KCMA). Further, this cabinetry complies with HUD (Housing & Urban Development Agency) property standards and is approved for “severe usage” applications.
- What is tested to get the KCMA certification?
- Structural - 500 pound load bearing capacity
Door & drawer open/close - 25,000 cycle
Door open strength - 65 pound additional hanging weight
Finish - stain resistance to mustard, catsup, alcohol, vinegar and assorted household chemicals
Finish – 24 hour detergent/water exposure
- How can I learn more about the KCMA testing procedures?
- Simply go to www.kcma.org and click on the KCMA Performance Testing and Certification Program
- How do I place an order online?
- To order online follow these simple steps:
1. Click on "Shop" and select the cabinet style you require.
2. Click on the category you need (Wall Cabinets, Base Cabinets, etc.).
3. Find the items you need within the list and insert the required quantity.
4. Once you have entered the quantities for all items in that category click "Add Items to Cart".
5. Repeat steps 3 and 4 for all the remaining categories - you can view your cart at any time.
6. Once you have finalized your order, enter your state and zip code and the final price will be displayed.
7. You can add or remove items from your cart at any time.
8. Once you are ready to purchase, click the "Checkout" button and carefully complete the delivery and payment information.
9. You will be asked to review all the information one more time before you complete the transaction.
- What do you mean by "All Wood Cabinetry"
- All Wood Cabinetry is exactly that, "All Wood". Each cabinet is built from furniture grade plywood with solid oak or maple face-frames. You will not find any particleboard in any All Wood Cabinetry! Visit our Quality page for more detail regarding cabinet construction
- What are Factory Assembled Cabinets?
- These are new 100% All Wood cabinets professionally built, to your requirements, by our trained cabinet builders.
- What are the doors made from?
- Wood doors and drawer fronts are built from solid white oak or hard maple. Order a Sample Door?
- What type of drawers are in All Wood Cabinetry
- All Wood Cabinetry drawer boxes are 4-sided, built from 5/8" thick solid hardwood and assembled with dovetail carpentry joints. The drawers also feature a fully captured, 1/4" thick plywood floor. All Wood drawers glide smoothly on concealed runners which are epoxy coated so they will never rust! Visit our Quality page for more detail regarding cabinet construction
- What is the interior finish of the cabinets?
- All cabinets feature a wipe-clean laminate interior finish. Visit our Quality page for more detail regarding cabinet construction
- What is the construction of the cabinets?
- Our all wood cabinets feature solid hardwood face-frames mounted to 1/2" plywood sides, floors and top panels. Visit our Quality page for more detail regarding cabinet construction
- Do I need a Finished Panel for the exposed cabinet sides?
- No. All cabinets feature a matching laminate exterior finish, so an additional finished panel is not required.
- Why do I require a separate Toe Kick panel?
- All base cabinets and tall cabinets include an integral toe kick which is unfinished. You will require a continuous "Matching Toe Kick" (MTK8) to give you a seamless finish.
- What if I need to exchange a cabinet?
- Please see our return policy.
- What if I need an additional cabinet?
- If you require an additional cabinet, accessory or piece of molding, simply place a new order for the items you need, via the Shop Now page, and the items will be assembled and shipped to you.
- What are the delivery costs?
- After you fill your online "shopping cart" with the desired items, select delivery method and click checkout, you will see the total price of your order, including delivery to your home.
- What is Curbside Delivery?
- Your cabinetry will be delivered to your home's curbside address. This is your opportunity to check your delivery against the bill of lading and to inspect product for any visible damage. You are responsible for moving the product inside your home.
- What is Inside Home Delivery?
- For an additional charge, the freight carrier will unload and place cabinetry in the first dry area of your home (usually the garage). There you will have the opportunity to check your delivery against the bill of lading and to inspect product for visible damage.
- When will my order be delivered?
- In most cases, cabinet orders placed online will ship within 10 days of payment confirmationand will deliver within 2-7 additional days.
- What are your hours of operation?
- You can place an order online any time of the day. Our trained kitchen designers are available Monday 8:00 a.m. to 7:00 p.m., Tuesday - Thursday 8:00 a.m. to 9:00 p.m. EST, Friday 8 a.m. to 7 p.m. EST, and Saturday 9 a.m. to 6 p.m. EST. Our customer service associates are available Monday - Friday 8 a.m. to 5 p.m. EST.
- Order Changes
- Please contact Costco Customer Service at 1-800-955-2292 or email Costco Customer Service at customerservice@costco.com
- Order Cancellations
- Please contact Costco Customer Service at 1-800-955-2292 or email Costco Customer Service at customerservice@costco.com
- Out of Stock
- 1. In the event of an out of stock item, www.allwoodfast.com will contact customer and advise of out of stock status.
2. Backordered items will deliver freight prepaid and you will not incur any added delivery charges.
- Receiving
- 1. The customer must receive, inspect, and sign for all deliveries.
2. If the items(s) that you purchased become damaged during shipment please document the damage with the freight company upon delivery and notify us immediately by calling 866-367-2516.
3. Items should be checked against the bill of lading and packing slip supplied by driver for each delivery.
4. The bill of lading indicates the number of cartons in the delivery. It does not represent the number of pieces as some items may be boxed together such as molding, hardware, etc.
5. Cartons with multiple items will have separate labels on the carton for each item included and be so labeled on the packing slip.
- Damage/Defective
- Please see our return policy.
- Shortage
- Any product identified and verified as a shortage will be delivered No Charge with freight prepaid. Shortage claims for missing cartons must be made within 72 hours of delivery and hidden shortage claims must be made within 72 hours of delivery.
- Privacy
- We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
- Returns
- All Wood Cabinets are custom manufactured for the Costco Member. For further information on returns, please contact Costco Customer Service at 1-800-955-2292 or email Costco Customer Service at customerservice@costco.com within 72 hours of receipt of order for instructions.
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